Shipping policy

Thank you for shopping with us. Below you’ll find all the details about how we process and ship orders to ensure a smooth and transparent experience.

📦 Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

🚚 Shipping Time & Delivery

We currently ship within the United Kingdom.

  • Standard Delivery: 5–8 business days

Delivery times are estimates and may vary due to factors outside our control such as courier delays, weather conditions, or high-demand periods.

💷 Shipping Costs

Shipping costs are calculated at checkout and displayed before payment.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

📍 Order Tracking

Once your order has been shipped, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

❗ Delayed or Missing Orders

If your order has not arrived within the estimated delivery time:

  • Please wait an additional 2–3 business days

  • Then contact our support team with your order number

We will work with the courier to resolve the issue as quickly as possible.

🏠 Incorrect Address

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned due to an incorrect or incomplete address, reshipping fees may apply.

📦 Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Include clear photos of the package and product

We’ll assess the issue and arrange a replacement or refund if applicable.

🌍 International Shipping

At this time, we do not offer international shipping.
Please check back as we expand our delivery locations.